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Shipping & Returns

返品について

当方のミスによりオーダーしたものとは違う商品が届いた場合、商品が破損していた等何かしら商品に問題があった場合に限り、商品到着後14日以内にご連絡、または返品して頂ければ、正しい商品へ交換、またはお店のクレジットにすることができます。返品の際の送料については当方が負担致します。それ以外は、たとえ開封前でも返品、交換は出来かねます。

発送について

オーダーを頂いてから2日以内に発送致します。日本の場合は発送後5〜10日でお手元に届きます。送料はアメリカ国内は一律5ドル、日本向けは商品の重さによって変わります。アメリカ、日本以外にお住まいのお客様にも対応させていただきます。どうぞメールにてお問い合わせくださいませ。saori@honeydewspa.com


Returns Policy

If you got wrong items that you orderd, items was broken when you got it, you may return most new, unopened items within 14 days of delivery for exchange or store credit . We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your exchange within four weeks of giving your package to the return shipper, however, in many cases you will receive a exchange more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time for you receive your exchange (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your exchange once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. if you live in except US, JAPAN, please email us;
saori@honeydewspa.com 

When you place an order, we will shipping your item within two days and you will receive your item 5-10 business days. 

Please also note that the shipping rates for many items we sell are weight-based(except US).  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


 

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